Delete your Deckiverse account
You can delete your account and its data at any time.
In the app
Open Deckiverse, tap the profile icon (top right), then Delete account, and confirm.
By email
Email support@deckiverse.app from the email address on your account, with the subject "Delete my Deckiverse account". We may ask you to confirm the request. We'll complete it within 30 days.
What gets deleted
- Your account, email address and username
- Your quiz answers and results
- Your saved decks
- Your binder and any collection files you uploaded
Data is removed from our live systems immediately (and in any case within 30 days). Copies in automated backups are overwritten as backups age out, within 90 days.
What we keep
- Records of store-link taps, disconnected from you and kept only in anonymous form, for up to 24 months
- Information we're legally required to keep
Have Premium? Deleting your account does not cancel your subscription. Cancel it first in your App Store or Google Play account settings. Apple and Google keep their own purchase records under their policies.